Mentions légales

Support Policy

Last updated: 18 August 2026

This Support Policy describes how to reach us for help with this service, what we support, and what we ask of you so that we can help effectively.

How to reach us

Support requests are submitted through our contact form at /contact, or by email to info@itops.be.

These are the only monitored channels. We do not operate a telephone support line.

What is covered

We provide support for:

  • Access to your account and organization
  • The behaviour of the features included in your plan
  • Connecting and disconnecting a payment provider account, and the connection states reported in your provider settings
  • Issuing quotes, orders, invoices and credit notes, including their numbering and their delivery status
  • Suspected defects in the service

What is not covered

  • Configuration of, or decisions taken inside, a third-party account you control, including your payment provider account and its verification status
  • Accounting, tax or legal advice, including whether a given invoice satisfies an obligation that applies to your business
  • Recovery of data you deleted through the service where no backup obligation applies
  • Modification of the service to suit an individual requirement

For anything concerning your payment provider account itself — verification, payouts, settlement timing, or disputes with your own customers — your provider is the correct and faster route, because we have no visibility into it.

Incidents affecting the service

We do not currently operate a public status page. Where an incident materially affects the service, we will contact the administrators of the organizations concerned at the address held on their account.

What we ask of you

To resolve an issue quickly, please include the organization concerned, what you expected to happen, what happened instead, and the approximate time it occurred. Please do not send passwords, API keys or provider credentials in a support request — we never need them, and we will ask you to rotate any credential that reaches us.

Changes to this policy

We may update this policy from time to time. The current version is always the one published at this address, and the date shown at the top reflects the most recent change. Changes take effect when published.

Contact

ITOPS SRL — company number (KBO/BCE) 0772513047.

Support enquiries: info@itops.be, or the contact form at /contact.

Address: 106 rue du Marais, 6150 Anderlues, Belgium